Repair-as-a-Service
Aggregate and manage approved repair partners for controlled repairs, parts governance, tracking and after-sales support.
Why Repair-as-a-Service
Keep Financed Devices Working. Protect the Customer Journey.
• A broken device can lead to missed repayments and churn.
• Controlled, high-quality repairs sustain customer experience and portfolio health.
• Standardised SLAs and parts governance improve turnaround time and predictability.
• Integrated after-sales lowers operational friction for financiers and partners.
Managed Repair Network
Approved partners, standardised processes, measurable outcomes.
Service Levels (Examples)
• Screen replacements: 2–3 business days
• Board-level repairs: 5–7 business days
• Diagnostics only: 24–48 hours
Partner Onboarding (Summary)
• Requirements: Approved centre credentials, tools & diagnostics, trained technicians
• SLAs: Intake, diagnostics, repair, and QA checkpoints with TAT targets
• Quality: Genuine parts policy, QC sign-off, audit & periodic reviews
• Data: Secure job tracking, updates, and reporting to agreed formats
Partner types we onboard: OEM-authorised centres; enterprise-approved labs; logistics-linked hubs
Approved Repair Centres & Governance
Triage, Diagnostics & Estimates
SLA Management & Turnaround Targets
Genuine Parts & Quality Control
Repair Tracking & Customer Updates
Integration with Claims / Protection
Reporting: TAT, First-Time-Fix, Cost, NPS
Compliance & Data Handling
Repair Flow & BER Path
Customer Reports → Triage → Diagnostics → Repair Authorisation → Parts → Repair → Quality Control → Return
If Beyond Economic Recovery (BER): Assess → Validate → Approve → Replace / Settle
Coverage & Expansion
Current footprint and partner-supported expansion across Africa.
Kenya: 15+ sites across Nairobi, Kisumu, Mombasa, and Nakuru
South Africa: Partnerships incl. Cape Town
Ethiopia, Uganda, Tanzania: Active partnerships and capability build-up
Pan-Africa Partnering: We can establish local repair capacity with approved partners in additional markets as programmes expand
Data & Reporting
Operational visibility across the network.
• Turnaround Time (TAT) by repair type and partner
• First-Time-Fix, Rework, and DOA rates
• Parts consumption, costs, and supply exceptions
• Customer updates, NPS/CSAT, and complaint resolution
• Claims linkage where protection is integrated